Soft Skills for
Project Managers
2-day course
$795 14 PDUs
In today’s project environment, project managers face many difficult and
complex “people issues” that can make completing a project in a successful
and cost effective manner almost impossible. New methods of facilitative
management are required for a project manager to manage a project
successfully. This course takes a hard look at the soft skills that can
make or break a project and provides tools and techniques to develop these
skills. The course covers areas such as building effective teams, managing
expectations, effective delegation, how to motivate and negotiate, conflict
management, pushing back and overcoming resistance, communication styles and
strategies, effective listening, virtual teams, building effective business
relationships and much more.
This course covers:
-
Strategies for building
effective business relationships
-
Building effective teams
-
Resistance to change and
how to overcome it
-
The role of culture in an
organization
-
Techniques for pushing back
or saying “no”
-
Strategies for managing
expectations
-
Techniques for effective
delegation and negotiation
-
Techniques for motivating
team members
-
The importance of
communication
-
What makes a good
communicator and reasons for miscommunication
-
The communication model and
communication styles
-
The importance of nonverbal
communication
-
Communication methods
-
How to listen effectively
and how to deliver bad news
-
Strategies for dealing with
conflict
-
Fundamental email etiquette
Professional
Project Management since 1985
